October 3, 2016 | Sherry K. - "I work in a small sales office in Scottsdale. My contribution to the office is customer service to approximately 400 clients. We set our bar as high as the Audi North Scottsdale people. In my office, we always say, 'Give them the Audi experience.' True story."
September 16, 2016 | William T. - "I would like to compliment Audi North Scottsdale, especially Wyatt Tolby, for the flexibility and responsiveness to service issues and their assistance provided to me during a particularly difficult and tragic situation. Audi's service records will document that we have had 3 engine light warnings in 3 months. Living in Prescott, Arizona, the distance to the Audi dealer is about 200 miles round trip. I have spent days going back and forth. The frequency of issues has been frustrating. However, the death of our youngest grandson on August 7, 2016 and then the removal of the surviving children on August 8, 2016 by Child Services effectively eliminated my ability to make these repetitive trips. Now, I am parenting 2 special needs children and coping with the death of their brother. Upon informing Wyatt Tolby of the service needs and my family situation, he immediately offered to send a driver to my house with a loaner and to take the A6 in for repair. His understanding and compassion were certainly appreciated. I also understand that his management was fully supportive of this offer. The essence of this note is not that service issues have occurred, but that rather this dealership, and Wyatt in particular, should be commended for their post-purchase service delivery. Sometimes a problem is really an opportunity in disguise. Tolby's personal initiative and the underlying support provided by the dealership is the quality of customer care which is consistent, in my opinion, with the brand image you promote. The cooperation of Audi North Scottsdale to lessen present and future concerns about the car does help to reduce a measure of stress. To all involved, I want to thank you."
August 30, 2016 | Joanne T. - "Friendly and efficient service from sales, financing and service."
August 24, 2016 | Francois T. - "I received for this
second Audi A6 purchase at your dealership another very good
(impressive) quality of service. First, from the salesperson (Debby
Lloyd) who is very professional and straight forward. I don't know if
the quality of manufacturing decreased for year models 2016 but I had
immediately a couple of defects to report. For each one of my service
visit to fix these problems I received service of very good quality.
Starting with our service specialist (Al Rizzo) who took very good care
of us to make sure we are satisfied with the repairs and that I like my
car, what I do now. I would (and I already did) strongly recommend your
dealership. Thank you."
August 17, 2016 | Virginia Z. - "Great service! They also take very special care of their customers."
August 13, 2016 | Chuck J. - "As always fantastic
sales experience from Brian McCauley and later Derrick Carter in
service. Now #5 car purchased from Brian and #7 car serviced by Derrick
and Audi NS."
June 25, 2016 | Chuck J. - "Derrick Carter did his usual outstanding job. Always a pleasure to visit the dealership."
June 6, 2016 | Denise C. - "Aldo is awesome. Audi North Scottsdale is what I expect from a dealership. Service is top
quality, calls are returned, people are helpful. They provide the type
of service that makes you want to STAY an Audi customer. My car evidently was out of line and trashed two tires. My husband would
not allow me to drive it until fixed and so I made appointment for our
first available time and we towed it down to Scottsdale. Audi North Scottsdale was very accommodating - even allowing us to
drop it off a day before the appointment and had car ready early the
following day. They even found a wheel bearing problem we did not know
about and repaired that too."
June 5, 2016 | Eric J. - "Jason was awesome! He took me with no appointment and had me out in less than one hour. This visit was amazing! Everyone was great. Would never hesitate to return for future service needs. My car was washed and dried prior to pick up. Great job!"
June 5, 2016 | Kathryn B. - "I had some questions regarding what some options on my car did and Wyatt Tolby
walked me through them inside my car...on a hot Arizona afternoon no
less! He made sure that I knew and was comfortable with my car but also
the loaner car as well! The service tech when dropping my car off look in my trunk and ran
inside the waiting area to see if I needed the items he found! He truly
saved me as I had plastic silverware for a meeting I'd be having the
next day and needing those. Amazing! This was my second oil change but the first one at the dealership where I
originally bought my A3! My first oil change was at a different and closer
dealership and will no longer be going there! I will drive the extra
50+ miles to only have my car serviced at Audi North Scottsdale! They
are a class act and their customer service is top notch! They have
proven that they want your business by giving great service in
everything! They have made me a lifetime Audi driver and owner! Thank
June 4, 2016 | Stanley Z. - "Service Advisor was very professional and personable. Answered all of my questions. He did an excellent job. Again, the service that day was exceptional from start to finish!"
June 4, 2016 | Phillip I. - "Derrick is great. He is the best service consultant I have ever had.
He makes dropping off my car a pleasure instead of a dreaded chore! Keep on training the staff how you train Derrick and things will be great! The valet guys were great. Knowledgeable, friendly, and very helpful!"
June 4, 2016 | Monica G. - "Wonderful service. Thank you!"
June 2, 2016 | Linda F. - "Stopped in for a minor adjustment. Wyatt was happy to see me and accommodate me!"
May 31, 2016 | Scott T. - "Al Rizzo ALWAYS takes great care of us. My wife and I both have Audi vehicles and Al is the only Service Advisor we will work with."
May 31, 2016 | Ashley P. - "Wyatt is awesome and really has outstanding customer service!"
May 31, 2016 | Casey H. - "Derrick Carter was great! He explained to me what was going to be done
and even showed me what would be done at future service appointments. He
was very friendly and helpful."
May 30, 2016 | Rick F. - "Al Rizzo handled my Q5's first 5K mile maintenance and made the process extremely easy for me as the customer!"
May 27, 2016 | Annette H. - "Jason Brown is excellent."
May 27, 2016 | Todd J. - "Al Rizzo is the best service advisor I have ever worked with across all
brands I've owned. He is always accommodative to my schedule, clear in
his explanations, and fair in his pricing. I highly recommend!"
May 26, 2016 | Mark L. - "Always excellent service and attention to my concerns and needs."
May 26, 2016 | Thomas N. - "Samantha made this a very smooth experience. She did an exceptional job."
May 26, 2016 | Daniel S. - "Amazing overall. I usually go to Rusnak Audi in Thousand Oaks, CA where I am from, Audi North Scottsdale is a lot more friendly, better organized and just overall better
May 25, 2016 | MIchael M. - "Very solid service all the way around! That's why I drive 45 miles one way to get my Audi's service completed here! The manager was very professional and set me up with an A6 however it
wasn't a 3.0 but he was solid nonetheless! Derrick is excellent also, a very professional man and knows how to treat customers! Just a great experience and that's why they receive solid and
professional reviews, they know how to take care of customers! I will
always own an Audi!"
May 25, 2016 | Joseph V. - "Jason Brown is superb!"
May 24, 2016 | Michael R. - "Experience each visit is consistent. Always top notch!"
May 24, 2016 | Paul P. - "This facility is one of the nicest I have visited. Derrick Carter was helpful, knowledgeable, and courteous. He was outstanding."
May 23, 2016 | Nathan G. - "Al is the best. He always takes great care of me and my A6 TDI! The rest
of the staff is great also. Very friendly and accommodating."
May 22, 2016 | Kimberly T. - "I came back to Audi from Lexus because of the car but also the experience at Audi North Scottsdale. Love it there! Al is terrific! I have a long-standing service relationship with him."
May 22, 2016 | Sabrina N. - "Jason Brown truly is the nicest and friendliest person. He treats everyone with such respect and asks how everyone is doing."
May 21, 2016 | Julia M. - "I've been assigned to Al for years. He is priceless and makes all other service centers seem dreadful. Again, Al is the best."
May 20, 2016 | Rebecca S. - "Derrick is highly professional. Loved working with him. He is very professional and efficient. Everyone was very efficient and very, very friendly. I couldn't have been happier with every single step."
May 20, 2016 | Elaine G. - "I stopped in early Saturday AM because my car was making a funny noise. Within 5 minutes I had been seen and my car was on its way to be
May 20, 2016 | Charles R. - "The young man that waited on me was exceptional. Wyatt, you made the visit exceptional."
May 19, 2016 | Dawn P. - "Wyatt was fantastic, said he could fit me in next morning, but worked me
in within hours. Couldn't ask for better accommodations to my schedule. You have a customer for life. Wouldn't buy another car elsewhere. Beautiful team! Fantastic!!! Again, Wyatt was exceptional. Extremely pleasant, courteous,
knowledgeable and took time to listen to me as well as recount my
concerns. Tremendous asset to this company. Better than expected time of service and all issues were resolved!!! :)"
May 19, 2016 | Mohammad K. - "Jason is exceptional as always."
May 19, 2016 | Christopher E. - "I feel as though i'm calling a friend (Derrick) when i schedule an appointment. I texted my service consultant and that was fast and easy."
May 19, 2016 | Mariya M. - "Jason has the best customer service. Very proficient and really cares about the customers."
May 19, 2016 | Meghan K. - "Our tires were very worn on the inside and I didn't know it. Glad we took our car in for service and our family will be safe. Al Rizzo was wonderful to work with."
May 18, 2016 | Aaron C. - "Derrick was awesome, as usual."
May 17, 2016 | Christopher A. - "Derrick was great and very accommodating and took the time to make sure service was completed correctly. Thanks again!"
May 17, 2016 | Richard Z. - "Jason Brown is the best!"
May 17, 2016 | Jared D. - "I have worked with Jason Brown for years. Great to work with to the point I would seek another dealer if he were not my Service Advisor."
May 16, 2016 | Christina P. - "I love working with Wyatt. He makes everything easy and painless."
May 16, 2016 | Christine M. - "Jason Brown was the best. He was always calling and keeping me up to date!"
May 15, 2016 | Shannon D. - "Jason Brown and the staff at Audi North Scottsdale was, as always first
class in the service and friendliness they have shown to me at all of my
interactions with this dealership for over 4 years now."
May 14, 2016 | Richard M. - "Wyatt was very friendly and professional. Everything went very smoothly, no problem getting the time/date that I wanted."
May 14, 2016 | Ed G. - "Jason Brown is a big asset to your business, what a guy!!!"
May 13, 2016 | Lana N. - "My service advisor, Jason Brown, is exceptionally professional."
May 12, 2016 | Janet H. - "All service is exceptional."
May 9, 2016 | Katy O. - "Wyatt is such a professional and always takes care of me with any of my questions or concerns. He always gets me in ASAP. Explains things very well! I would go out of my way to work with the Service Advisors at Audi North Scottsdale. Everyone always greets me and says hello."
May 9, 2016 | Debbie K. - "Great experience. Excellent staff. Fabulous."
May 9, 2016 | Robert M. - "Wyatt is an exceptional Service Advisor. He makes the experience as
little of an inconvenience as possible and handles everything you have
requested with the utmost professionalism."
May 8, 2016 | Diane D. - "Al Rizzo is an excellent Service Advisor!"
May 7, 2016 | Ken C. - "Audi North Scottsdale is about 15 miles further from my house than another
Audi dealer, but the service received at Audi North Scottsdale is far
superior to the dealership which is closer to my home. I was a little early for my appointment and they got started right away. Al Rizzo was great."
May 6, 2016 | Deborah G. - "Al Rizzo is a gem! Always courteous and knowledgeable. I've been using him for many years and am truly happy. I would recommend him to all I know."
May 5, 2016 | Brenda M. - "My consultant was Al Rizzo and he was great. He was very nice
and very understanding in what he was saying and explaining to me. I give him a 10 - super super! Thank you, Al. Very appreciative of your work and thank you to the technicians."
May 4, 2016 | Stephanie L. - "Wyatt was outstanding! Awesome!"
May 2, 2016 | Timothy S. - "The service I have had from this dealership has been so great that it is
one of the many reasons I will return to purchase my next car."
May 2, 2016 | Donna S. - "Al Rizzo always does a great job! He is awesome."
May 2, 2016 | Donald H. - "Jason is an asset to the dealership on his knowledge and his courtesy. A
gentlemen and a genuine consumer advocate in the service area. Everyone greeted us with an hello and a smile."
May 1, 2016 | Mitchell F. - "Al is a rock star. You get the point by now but the best thing about our Audi, next to the diesel engine, is Al."
May 1, 2016 | Tracy L. - "I have always received exceptional service from Al Rizzo and the service
staff. I appreciate being able to use a loaner while my car is
April 27, 2016 | Teri-Lyn D. - "Wyatt is always very friendly and thorough in his service. Was met at my car and assisted with moving personal items from my car to
the loaner car. No wait to be seen by my service advisor. Friendly
courteous service. I am glad I have Audi North Scottsdale close to my office as this is my
dealership of choice. The service is always excellent and the employees
are friendly and knowledgeable.Staff is always present to help with gathering and transferring personal items from loaner car back to my car. Car had been washed when I picked it up."
April 26, 2016 | Andy L. - "I gave my S4 to my wife and bought an Infiniti Q50S AWD for myself.
While I enjoy the Infiniti, it's a night and day difference between
service departments. I have never had better service than I have had at Audi North Scottsdale. Infiniti of Scottsdale is not what I would expect
from a "luxury" brand. It is no different than Nissan in terms of the
service dept. Keep up the great work and thanks for taking great care
of my wife, Jason."
April 25, 2016 | Robert B. - "This was an EMERGENCY/UNSCHEDULED service, which had to be performed
when my regular tech rep was on vacation. The service experience was
seamless and excellent!! Derrick handled the entire service call in an
April 25, 2016 | Virginia Z. - "Jason always takes good care of his customers."
April 24, 2016 | Lorrie S. - "I drive 1 1/2 hours for service one way, when there is an Audi dealer 30
minutes away from me because of the excellent service I receive from
April 22, 2016 | Mark F. - "My service advisor was Jason Brown and he did an outstanding job
relating to the issue, then encapsulate the solution in layman's terms."
April 21, 2016 | Vicki A. - "Jason always takes excellent care of my car and this time was no exception. He made sure my car was in great shape."
April 21, 2016 | Stephen B. - "Jason Brown is an excellent service representative."
April 21, 2016 | Peter S. - "Al Rizzo was on vacation, so the person he had sit in for him (Wyatt) was a great reflection on the Audi brand."
April 19, 2016 | Wynn P. - "Jason is very knowledgable and provides excellent customer service."
April 19, 2016 | Eric C. - "Jason Brown is an awesome service consultant!!"
April 18, 2016 | Marjan E. - "Staff were great! We were a bit late and they treated us awesome and got us in and out in a flash! Thank you!!! Very impressed! Thanks to everyone for the exceptional service!"
April 18, 2016 | Martin G. - "We've been dealing with Audi North Scottsdale for many many
years, starting when you were on McDowell Road. Everything has been
great and have made friends along the way."
April 16, 2016 | Richard D. - "Jason Brown does a great job as my service writer! Also I was very
impressed with the entire team at Audi North Scottsdale as always. Just doesn't get any better! Exceptional!"
April 16, 2016 | Arnold H. - "Jason Brown is exceptional."
April 16, 2016 | Margaret M. - "Al Rizzo is outstanding! Totally professional. Always friendly and welcoming."
April 15, 2016 | Chloe M. - "My 3 year old son was with me and was provided a coloring book and crayons while we waited for our car = awesome!"
April 15, 2016 | Brett F. - "Al and the rest of the staff were great as usual. Excellent all around!"
April 13, 2016 | Melisa S. - "Great experience. I was met at the door and immediately directed to the consultant assigned to me. All around great experience. Beautiful facility. A stark difference
between the experience at this location and the Peoria, AZ dealership. I
will only return to the Scottsdale location. Car looked great at pickup. The dealership also worked with the glass
company I hired to replace my windshield and they were able to perform
the glass replacement while my vehicle was with Audi. Very convenient!"
April 12, 2016 | Alan B. - "Jason Brown did an excellent job!"
April 12, 2016 | Pat M. - "Jason Brown is a great service guy! He is #1!"
April 11, 2016 | John L. - "Wyatt is an excellent Advisor. He is honest, experienced, cordial, and
goes the extra step to make sure my experiences at Audi are always
April 11, 2016 | Steven W. - "Jason Brown is always very pleasant and professional."
April 10, 2016 | Dennis B. - "Best dealer experience in all my nearly 45 years in buying cars. Prompt, friendly and professional as always. The guys are always friendly and helpful. Professional and courteous. No issues. Done in less than a day. Outstanding!"
April 10, 2016 | Robert P. - "Al Rizzo, my service advisor, is truly exceptional."
April 4, 2016 | Brian E. - "My normal service writer, Jason Brown, was called away to a meeting, but
Wyatt took exceptionally excellent care of me! He was fantastic."
April 2, 2016 | Douglas L. - "Every business should learn from this dealer."
April 1, 2016 | Linda B. - "Jason Brown did an exceptional job providing the information I needed to select the window tinting for my auto."
March 31, 2016 | David S. - "Audi North Scottsdale is the only place I'll take my Audi for service! Derrick and Ben are amazing."
March 30, 2016 | Edward M. - "Wyatt rocks!! These guys are always awesome! Excellent."
March 28, 2016 | Dawn D. - "Jason is the best...he's the reason I keep driving my Audi!"
March 26, 2016 | Carole D. - "Al does a great job. Thank you for the exceptional service."
March 26, 2016 | Frank G. - "Given travel schedule on my end, the team went out of their way to
support the request and creatively work with me to accommodate the work. Work was under warranty due to nature of repair, even though car is no longer under warranty, Audi steps up appropriately. Thanks."
March 24, 2016 | Linda P. - "They always do a good job. Thorough, timely, and friendly service. Just awesome service!"
March 22, 2016 | Rachelle P. - "Wyatt Tolby is a great advisor. He displays a very professional attitude and
kept my husband up to date throughout the service. He is definitely an
asset to the company."
March 22, 2016 | Troy S. - "Excellent customer service! Thank you!!!"
March 22, 2016 | Roxanne W. - "Jason is always on top of his game!!!"
March 22, 2016 | Robert L. - "Derrick Carter is GREAT to work with!"
March 21, 2016 | Therese R. - "Great service provided by Jason."
March 21, 2016 | Glenn P. - "Aldo Rizzo is a true pro! He took fabulous care of me in a very professional manner! You are fortunate to have him on your team!"
March 20, 2016 | Laura W. - "Al Rizzo is a valuable asset to your company. He is professional,
knowledgeable, and always very helpful. I appreciate all that he does to
make for a perfect service experience."
March 20, 2016 | Marc B. - "Jason Brown is the best!"