Audi North Scottsdale

18088 North Scottsdale Road
Directions Phoenix, AZ 85054

  • Sales: (888) 804-0176
  • Service: (888) 859-6649
  • Parts: (888) 447-9929
Info

Here's what our service customers have to say!

June 6, 2016 | Denise C. - "Aldo is awesome. Audi North Scottsdale is what I expect from a dealership. Service is top quality, calls are returned, people are helpful. They provide the type of service that makes you want to STAY an Audi customer. My car evidently was out of line and trashed two tires. My husband would not allow me to drive it until fixed and so I made appointment for our first available time and we towed it down to Scottsdale. Audi North Scottsdale was very accommodating - even allowing us to drop it off a day before the appointment and had car ready early the following day. They even found a wheel bearing problem we did not know about and repaired that too."

June 5, 2016 | Eric J. - "Jason was awesome! He took me with no appointment and had me out in less than one hour. This visit was amazing! Everyone was great. Would never hesitate to return for future service needs. My car was washed and dried prior to pick up. Great job!"

June 5, 2016 | Kathryn B. - "I had some questions regarding what some options on my car did and Wyatt Tolby walked me through them inside my car...on a hot Arizona afternoon no less! He made sure that I knew and was comfortable with my car but also the loaner car as well! The service tech when dropping my car off look in my trunk and ran inside the waiting area to see if I needed the items he found! He truly saved me as I had plastic silverware for a meeting I'd be having the next day and needing those. Amazing! This was my second oil change but the first one at the dealership where I originally bought my A3! My first oil change was at a different and closer dealership and will no longer be going there! I will drive the extra 50+ miles to only have my car serviced at Audi North Scottsdale! They are a class act and their customer service is top notch! They have proven that they want your business by giving great service in everything! They have made me a lifetime Audi driver and owner! Thank you."

June 4, 2016 | Stanley Z. - "Service Advisor was very professional and personable. Answered all of my questions. He did an excellent job. Again, the service that day was exceptional from start to finish!"

June 4, 2016 | Phillip I. - "Derrick is great. He is the best service consultant I have ever had. He makes dropping off my car a pleasure instead of a dreaded chore! Keep on training the staff how you train Derrick and things will be great! The valet guys were great. Knowledgeable, friendly, and very helpful!"

June 4, 2016 | Monica G. - "Wonderful service. Thank you!"

June 2, 2016 | Linda F. - "Stopped in for a minor adjustment. Wyatt was happy to see me and accommodate me!"

May 31, 2016 | Scott T. - "Al Rizzo ALWAYS takes great care of us. My wife and I both have Audi vehicles and Al is the only Service Advisor we will work with."

May 31, 2016 | Ashley P. - "Wyatt is awesome and really has outstanding customer service!"

May 31, 2016 | Casey H. - "Derrick Carter was great! He explained to me what was going to be done and even showed me what would be done at future service appointments. He was very friendly and helpful."

May 30, 2016 | Rick F. - "Al Rizzo handled my Q5's first 5K mile maintenance and made the process extremely easy for me as the customer!"

May 27, 2016 | Annette H. - "Jason Brown is excellent."

May 27, 2016 | Todd J. - "Al Rizzo is the best service advisor I have ever worked with across all brands I've owned. He is always accommodative to my schedule, clear in his explanations, and fair in his pricing. I highly recommend!"

May 26, 2016 | Mark L. - "Always excellent service and attention to my concerns and needs."

May 26, 2016 | Thomas N. - "Samantha made this a very smooth experience. She did an exceptional job."

May 26, 2016 | Daniel S. - "Amazing overall. I usually go to Rusnak Audi in Thousand Oaks, CA where I am from, Audi North Scottsdale is a lot more friendly, better organized and just overall better service."

May 25, 2016 | MIchael M. - "Very solid service all the way around! That's why I drive 45 miles one way to get my Audi's service completed here! The manager was very professional and set me up with an A6 however it wasn't a 3.0 but he was solid nonetheless! Derrick is excellent also, a very professional man and knows how to treat customers! Just a great experience and that's why they receive solid and professional reviews, they know how to take care of customers! I will always own an Audi!"

May 25, 2016 | Joseph V. - "Jason Brown is superb!"

May 24, 2016 | Michael R. - "Experience each visit is consistent. Always top notch!"

May 24, 2016 | Paul P. - "This facility is one of the nicest I have visited. Derrick Carter was helpful, knowledgeable, and courteous. He was outstanding."

May 23, 2016 | Nathan G. - "Al is the best. He always takes great care of me and my A6 TDI! The rest of the staff is great also. Very friendly and accommodating."

May 22, 2016 | Kimberly T. - "I came back to Audi from Lexus because of the car but also the experience at Audi North Scottsdale. Love it there! Al is terrific! I have a long-standing service relationship with him."

May 22, 2016 | Sabrina N. - "Jason Brown truly is the nicest and friendliest person. He treats everyone with such respect and asks how everyone is doing."

May 21, 2016 | Julia M. - "I've been assigned to Al for years. He is priceless and makes all other service centers seem dreadful. Again, Al is the best."

May 20, 2016 | Rebecca S. - "Derrick is highly professional. Loved working with him. He is very professional and efficient. Everyone was very efficient and very, very friendly. I couldn't have been happier with every single step."

May 20, 2016 | Elaine G. - "I stopped in early Saturday AM because my car was making a funny noise. Within 5 minutes I had been seen and my car was on its way to be fixed."

May 20, 2016 | Charles R. - "The young man that waited on me was exceptional. Wyatt, you made the visit exceptional."

May 19, 2016 | Dawn P. - "Wyatt was fantastic, said he could fit me in next morning, but worked me in within hours. Couldn't ask for better accommodations to my schedule. You have a customer for life. Wouldn't buy another car elsewhere. Beautiful team! Fantastic!!! Again, Wyatt was exceptional. Extremely pleasant, courteous, knowledgeable and took time to listen to me as well as recount my concerns. Tremendous asset to this company. Better than expected time of service and all issues were resolved!!! :)"

May 19, 2016 | Mohammad K. - "Jason is exceptional as always."

May 19, 2016 | Christopher E. - "I feel as though i'm calling a friend (Derrick) when i schedule an appointment. I texted my service consultant and that was fast and easy."

May 19, 2016 | Mariya M. - "Jason has the best customer service. Very proficient and really cares about the customers."

May 19, 2016 | Meghan K. - "Our tires were very worn on the inside and I didn't know it. Glad we took our car in for service and our family will be safe. Al Rizzo was wonderful to work with."

May 18, 2016 | Aaron C. - "Derrick was awesome, as usual."

May 17, 2016 | Christopher A. - "Derrick was great and very accommodating and took the time to make sure service was completed correctly. Thanks again!"

May 17, 2016 | Richard Z. - "Jason Brown is the best!"

May 17, 2016 | Jared D. - "I have worked with Jason Brown for years. Great to work with to the point I would seek another dealer if he were not my Service Advisor."

May 16, 2016 | Christina P. - "I love working with Wyatt. He makes everything easy and painless."

May 16, 2016 | Christine M. - "Jason Brown was the best. He was always calling and keeping me up to date!"

May 15, 2016 | Shannon D. - "Jason Brown and the staff at Audi North Scottsdale was, as always first class in the service and friendliness they have shown to me at all of my interactions with this dealership for over 4 years now."

May 14, 2016 | Richard M. - "Wyatt was very friendly and professional. Everything went very smoothly, no problem getting the time/date that I wanted."

May 14, 2016 | Ed G. - "Jason Brown is a big asset to your business, what a guy!!!"

May 13, 2016 | Lana N. - "My service advisor, Jason Brown, is exceptionally professional."

May 12, 2016 | Janet H. - "All service is exceptional."

May 9, 2016 | Katy O. - "Wyatt is such a professional and always takes care of me with any of my questions or concerns. He always gets me in ASAP. Explains things very well! I would go out of my way to work with the Service Advisors at Audi North Scottsdale. Everyone always greets me and says hello."

May 9, 2016 | Debbie K. - "Great experience. Excellent staff. Fabulous."

May 9, 2016 | Robert M. - "Wyatt is an exceptional Service Advisor. He makes the experience as little of an inconvenience as possible and handles everything you have requested with the utmost professionalism."

May 8, 2016 | Diane D. - "Al Rizzo is an excellent Service Advisor!"

May 7, 2016 | Ken C. - "Audi North Scottsdale is about 15 miles further from my house than another Audi dealer, but the service received at Audi North Scottsdale is far superior to the dealership which is closer to my home. I was a little early for my appointment and they got started right away. Al Rizzo was great."

May 6, 2016 | Deborah G. - "Al Rizzo is a gem! Always courteous and knowledgeable. I've been using him for many years and am truly happy. I would recommend him to all I know."

May 5, 2016 | Brenda M. - "My consultant was Al Rizzo and he was great. He was very nice and very understanding in what he was saying and explaining to me. I give him a 10 - super super! Thank you, Al. Very appreciative of your work and thank you to the technicians."

May 4, 2016 | Stephanie L. - "Wyatt was outstanding! Awesome!"

May 2, 2016 | Timothy S. - "The service I have had from this dealership has been so great that it is one of the many reasons I will return to purchase my next car."

May 2, 2016 | Donna S. - "Al Rizzo always does a great job! He is awesome."

May 2, 2016 | Donald H. - "Jason is an asset to the dealership on his knowledge and his courtesy. A gentlemen and a genuine consumer advocate in the service area. Everyone greeted us with an hello and a smile."

May 1, 2016 | Mitchell F. - "Al is a rock star. You get the point by now but the best thing about our Audi, next to the diesel engine, is Al."

May 1, 2016 | Tracy L. - "I have always received exceptional service from Al Rizzo and the service staff. I appreciate being able to use a loaner while my car is serviced. Thanks!"

April 27, 2016 | Teri-Lyn D. - "Wyatt is always very friendly and thorough in his service. Was met at my car and assisted with moving personal items from my car to the loaner car. No wait to be seen by my service advisor. Friendly courteous service. I am glad I have Audi North Scottsdale close to my office as this is my dealership of choice. The service is always excellent and the employees are friendly and knowledgeable.Staff is always present to help with gathering and transferring personal items from loaner car back to my car. Car had been washed when I picked it up."

April 26, 2016 | Andy L. - "I gave my S4 to my wife and bought an Infiniti Q50S AWD for myself. While I enjoy the Infiniti, it's a night and day difference between service departments. I have never had better service than I have had at Audi North Scottsdale. Infiniti of Scottsdale is not what I would expect from a "luxury" brand. It is no different than Nissan in terms of the service dept. Keep up the great work and thanks for taking great care of my wife, Jason."

April 25, 2016 | Robert B. - "This was an EMERGENCY/UNSCHEDULED service, which had to be performed when my regular tech rep was on vacation. The service experience was seamless and excellent!! Derrick handled the entire service call in an excellent manner!!"

April 25, 2016 | Virginia Z. - "Jason always takes good care of his customers."

April 24, 2016 | Lorrie S. - "I drive 1 1/2 hours for service one way, when there is an Audi dealer 30 minutes away from me because of the excellent service I receive from Jason Brown."

April 22, 2016 | Mark F. - "My service advisor was Jason Brown and he did an outstanding job relating to the issue, then encapsulate the solution in layman's terms."

April 21, 2016 | Vicki A. - "Jason always takes excellent care of my car and this time was no exception. He made sure my car was in great shape."

April 21, 2016 | Stephen B. - "Jason Brown is an excellent service representative."

April 21, 2016 | Peter S. - "Al Rizzo was on vacation, so the person he had sit in for him (Wyatt) was a great reflection on the Audi brand."

April 19, 2016 | Wynn P. - "Jason is very knowledgable and provides excellent customer service."

April 19, 2016 | Eric C. - "Jason Brown is an awesome service consultant!!"

April 18, 2016 | Marjan E. - "Staff were great! We were a bit late and they treated us awesome and got us in and out in a flash! Thank you!!! Very impressed! Thanks to everyone for the exceptional service!"

April 18, 2016 | Martin G. - "We've been dealing with Audi North Scottsdale for many many years, starting when you were on McDowell Road. Everything has been great and have made friends along the way."

April 16, 2016 | Richard D. - "Jason Brown does a great job as my service writer! Also I was very impressed with the entire team at Audi North Scottsdale as always. Just doesn't get any better! Exceptional!"

April 16, 2016 | Arnold H. - "Jason Brown is exceptional."

April 16, 2016 | Margaret M. - "Al Rizzo is outstanding! Totally professional. Always friendly and welcoming."

April 15, 2016 | Chloe M. - "My 3 year old son was with me and was provided a coloring book and crayons while we waited for our car = awesome!"

April 15, 2016 | Brett F. - "Al and the rest of the staff were great as usual. Excellent all around!"

April 13, 2016 | Melisa S. - "Great experience. I was met at the door and immediately directed to the consultant assigned to me. All around great experience. Beautiful facility. A stark difference between the experience at this location and the Peoria, AZ dealership. I will only return to the Scottsdale location. Car looked great at pickup. The dealership also worked with the glass company I hired to replace my windshield and they were able to perform the glass replacement while my vehicle was with Audi. Very convenient!"

April 12, 2016 | Alan B. - "Jason Brown did an excellent job!"

April 12, 2016 | Pat M. - "Jason Brown is a great service guy! He is #1!"

April 11, 2016 | John L. - "Wyatt is an excellent Advisor. He is honest, experienced, cordial, and goes the extra step to make sure my experiences at Audi are always exceptional. Excellent."

April 11, 2016 | Steven W. - "Jason Brown is always very pleasant and professional."

April 10, 2016 | Dennis B. - "Best dealer experience in all my nearly 45 years in buying cars. Prompt, friendly and professional as always. The guys are always friendly and helpful. Professional and courteous. No issues. Done in less than a day. Outstanding!"

April 10, 2016 | Robert P. - "Al Rizzo, my service advisor, is truly exceptional."

April 4, 2016 | Brian E. - "My normal service writer, Jason Brown, was called away to a meeting, but Wyatt took exceptionally excellent care of me! He was fantastic."

April 2, 2016 | Douglas L. - "Every business should learn from this dealer."

April 1, 2016 | Linda B. - "Jason Brown did an exceptional job providing the information I needed to select the window tinting for my auto."

March 31, 2016 | David S. - "Audi North Scottsdale is the only place I'll take my Audi for service! Derrick and Ben are amazing."

March 30, 2016 | Edward M. - "Wyatt rocks!! These guys are always awesome! Excellent."

March 28, 2016 | Dawn D. - "Jason is the best...he's the reason I keep driving my Audi!"

March 26, 2016 | Carole D. - "Al does a great job. Thank you for the exceptional service."

March 26, 2016 | Frank G. - "Given travel schedule on my end, the team went out of their way to support the request and creatively work with me to accommodate the work. Work was under warranty due to nature of repair, even though car is no longer under warranty, Audi steps up appropriately. Thanks."

March 24, 2016 | Linda P. - "They always do a good job. Thorough, timely, and friendly service. Just awesome service!"

March 22, 2016 | Rachelle P. - "Wyatt Tolby is a great advisor. He displays a very professional attitude and kept my husband up to date throughout the service. He is definitely an asset to the company."

March 22, 2016 | Troy S. - "Excellent customer service! Thank you!!!"

March 22, 2016 | Roxanne W. - "Jason is always on top of his game!!!"

March 22, 2016 | Robert L. - "Derrick Carter is GREAT to work with!"

March 21, 2016 | Therese R. - "Great service provided by Jason."

March 21, 2016 | Glenn P. - "Aldo Rizzo is a true pro! He took fabulous care of me in a very professional manner! You are fortunate to have him on your team!"

March 20, 2016 | Laura W. - "Al Rizzo is a valuable asset to your company. He is professional, knowledgeable, and always very helpful. I appreciate all that he does to make for a perfect service experience."

March 20, 2016 | Marc B. - "Jason Brown is the best!"
March 12, 2016 | Jon H. - "Jeff Wieland, Service Director, has been fantastic to work with! He has been on top of everything that I have needed serviced for as well as add-ons to all of my vehicles! I drop my vehicle off every time knowing in complete confidence that it will get done right the first time which no dealership has ever accomplish with all the vehicles I have purchased over 30 years! The Service Department pays attention to details, has quick service, courtesy, and always goes above and beyond what has been requested."

January 18, 2016 | Bill C. - "Work done on grill of new A5. ALL involved in the service department were outstanding, simply outstanding."

December 23, 2015 | Mike K. - "Everything went as good as could be expected. I truly have no complaints about any of your services. Robert Farnsworth was excellent on the sales end and Al Rizzo has been the best on the service side. This is my 7th Audi and I recommend anyone interested in Audi to your dealership. Thanks again."

October 20, 2015 | Brian E. - "Every service experience I've ever had at Audi North Scottsdale has been top-notch! And my last experience was no exception. Every level of the service department always delivers!"

September 27, 2015 | Rusty D. - "Jeffrey, thank you.  I am set for tomorrow's 15K service for my S6.  I set the appointment up online yesterday and yours is the second email confirming that appointment I have gotten today. You run an amazing service department and it is part of perhaps the best dealership I have ever visited.  I have owned 18 BMW's since since I bought a used 1600 in college.  I have picked up seven or eight BMW's in Munich and two Mercedes in Sindelfingen, Germany - shipping all of them home to the US.  I am used to good service...but yours is special.  Your dealership and your people always makes me feel like a king.  All I can say is bravo and thank you."

September 11, 2015 | Bruce S. - "Great sales staff, great advisors. Thank you!"

"As has been the case with each of my experiences with Audi North Scottsdale the past 4 years, all aspects of my visits and business there have been outstanding, including this latest service in which your service department and Derrick helped insure my wife's 2015 Audi A4 Quattro was cared for and sent on time to Penske Collision Center for replacement of our rear bumper that was damaged in a very minor fender bender. Ensuring my wife made it on time to the airport for her flight to Canada via your courtesy limo car service was again very reassuring. Thank you for your superior professionalism." - Shannon D., July 10, 2015

"
The 2015 Q5 my husband and I recently purchased is the 4th Audi we have purchased from Audi North Scottsdale, and Debby Lloyd. The trust we have placed in Audi North Scottsdale is a result of the trust we have placed in Debby - her knowledge about the Audi product, professional manner, character and ethics is what influenced us to become Audi drivers and repeat customers. She is your STAR! Jason Brown is someone else that possesses the same attributes as Debby. What another STAR! Obviously, we are over the top fans of Debby and Jason, but we always receive thoughtful, caring and the upmost professional service from the service or sales team when neither Debby or Jason are unable to do so. We always recommend Audi North Scottsdale when asked and have recently encouraged out of town friends considering an Audi to purchase from Audi North Scottsdale. Great work!" - Maritza B., July 3, 2015

"Went in to dealership expecting the worst and had a wonderful experience. Paul Edgett took the time to take us through the sale, fully explained everything, and we never felt pressured. Paul also set up the electronics in the car to our preferences and explained all of the features. Special mention to Wyatt Tolby in your service department for his excellent communications while negotiating all of the problems with our 2013, which we ended up trading in." - Carol P., June 13, 2015

"Our latest purchase at Audi (2015 A4) was the best yet! We have always enjoyed an exceptional experience at Audi (and Land Rover next door) but working with Bill in Sales and Jason in Service has taken it to a new level. Great people, great team, great cars... that is what our family thinks of when we think of Audi North Scottsdale." - Bill G., June 8, 2015

"Samantha was very helpful, she explained some of the features and buttons that I just couldn't remember." - Theresa W., May 19, 2015

"Put bluntly, it was the best car buying experience I've had to date. No pressure, excellent assistance, and great attitudes on the part of every employee with whom I had dealings. This includes Sales, Finance, Parts, and Service. I'll come back when it's time for my next Audi. Thank you!" - McDaniel R., April 21, 2015

I had a great experience at your service department. Your staff was very courteous and helpful. I would definitely recommend your service department to any Audi owner looking for somewhere great to bring their car to get fixed." - Kyle J., April 20, 2015

"Great service, very thorough. Very pleasant experience." - Sunil K., April 12, 2015

"FANTASTIC!!! Steve Baca found the car I was looking for, and worked with me to close the deal in an extremely efficient manor. This is the second Certified pre-owned Audi I have purchased from Steve. He has kept in touch with me in a very professional way. He is a definite asset to Audi North Scottsdale. Plus, I have been very fortunate to have Jason Brown as my service manager. He is the best service manager I have every dealt with in the auto industry. You are very fortunate to have both Steve and Jason. Do not loose them as they are the reason I came back and will continue to always look at Audi for my vehicles in the future." - Leonard W., April 10, 2015

"Excellent. My service advisor was unexpectedly out of the office the day I came in, but I would have never know it based on my experience. The staff was prompt, knew what I was coming in for and had me in a loaner for the day in no time. Thank you!" - Cathi R., April 6, 2015

"I received excellent service by my salesperson Debby Lloyd, and my service rep, Al Rizzo. They were very helpful and tried to make my interaction with Audi as smooth as possible." - Alan S., March 24, 2015

"Excellent. Our service manager for our A4 suggested we talk to Debby and she was very helpful. That night we decided to order a new car and possibly pick it up in Ingolstadt, but she told us they just got in a low mileage used car which met our criteria. We did the purchase, all in about two hours. An enjoyable experience and we will recommend your dealership to everyone. Also, we get to keep Jason as our service manager for both Audis." - Anthony C., March 21, 2015

"I bought an Audi Q5 from Miami two weeks ago. When I received the car it had a very strong gasoline smell... I took it to your dealership. Jason Brown was my service advisor. He did a fantastic job taking care of my car. Helped me to book a loaner car and made the process so easy and professional that I was truly impressed. I've never ever had this type of experience with the previous dealerships that I worked with! My previous car was an SLK Mercedes. Every time that I went to Mercedes Benz of North Scottsdale, nothing was easy and nobody treated us the way your dealership and Jason did! I'm very thankful for your wonderful service and I already talked to several of my friends and my own customers (I own a business locally in Scottsdale) about my amazing experience with Audi North Scottsdale. Thank you again to Jason Brown for leaving such a please experience for me and thanks to your dealership for everything you did for me and my car." - Sherry S., March 10, 2015

"The cars speak for themselves -- it is the service that makes Audi North Scottsdale better than the rest. One of the main reasons I keep coming back in the service and attention I receive at Audi North Scottsdale. Everyone I've been in contact with has gone above and beyond to make sure that I leave a happy and satisfied customer. It is employees like Debby Lloyd and Jason Brown in Service that will keep me coming back to Audi North Scottsdale!" - Steve H., February 17, 2015

"I have always had a great experience at Audi North Scottsdale, both with sales and service. Jason Brown and Bill Jacobs have been a good team for me with my two Audis." - William R., February 11, 2015

"The process is very easy and explained well. The service advisors and staff are consistently professional and very helpful." - Chris R., February 7, 2015

"Great. Derrick took care of the problem as promised. I was in and out of the service department in no time. Very professional." - Dianna W., January 8, 2015

"Superb as usual. Prompt, courteous reception upon arrival. Professional and expert advice from Jason Brown, Service Advisor - offered various options for replacement tires, no pressure. Loaner car provided. Smooth operation, friendly, courteous staff." - Leena M., January 3, 2015
Audi North Scottsdale

18088 North Scottsdale Road
Directions Phoenix, AZ 85054

  • Sales: (888) 804-0176
  • Service: (888) 859-6649
  • Parts: (888) 447-9929

Hours

  • Monday 8am - 8pm
  • Tuesday 8am - 8pm
  • Wednesday 8am - 8pm
  • Thursday 8am - 8pm
  • Friday 8am - 8pm
  • Saturday 9am - 6pm
  • Sunday 12pm - 5pm
See all department hours

Dealership Hours

  • Monday 8am - 8pm
  • Tuesday 8am - 8pm
  • Wednesday 8am - 8pm
  • Thursday 8am - 8pm
  • Friday 8am - 8pm
  • Saturday 9am - 6pm
  • Sunday 12pm - 5pm

Parts Dept. Hours

  • Monday 7am - 6pm
  • Tuesday 7am - 6pm
  • Wednesday 7am - 6pm
  • Thursday 7am - 6pm
  • Friday 7am - 6pm
  • Saturday 7am - noon
  • Sunday Closed

Service Dept. Hours

  • Monday 7am - 7pm
  • Tuesday 7am - 7pm
  • Wednesday 7am - 7pm
  • Thursday 7am - 7pm
  • Friday 7am - 7pm
  • Saturday 7am - noon
  • Sunday Closed

Audi North Scottsdale prides itself on continuing to bring you the Audi ownership experience you have come to expect.  Share your story with others at our Facebook page!
  1. Audi North Scottsdale

    18088 North Scottsdale Road
    Phoenix, AZ 85054

    • Sales: (888) 804-0176
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